FAQ

 

what is your shipping policy?

shipping terms

u.s.a. :
minimum charge for domestic orders is $10.00 plus $4.00 per additional item. orders are shipped via usps priority flat rate. please allow 6-8 business days for delivery.

international orders:
international orders are shipped via fedex international, transit time varies by destination.

duties and taxes are determined by the customs agency within the destination country and are not included in the total at checkout. payment of any duties and import taxes are the responsibility of the recipient, with the fees being collected at the time of delivery. acb is not responsible for customs duties and import taxes.

many mercury mercury items are handmade to order unless stock is already on hand. orders may take up to 6 weeks for delivery. orders placed over the weekend will not be processed until the following monday. orders placed on national holidays will not be processed until the following business day.

return policy

all returns must be authorized by annie costello brown via email.

please contact acb studio at info@mercurymercury.com for repair requests.

return requests must be made within seven days from receipt of delivery.

all returns must be received within seven days of email issued return authorizatio

mercury mercury has the right to refuse return of goods that do not meet return policy requirements.

all merchandise purchased “on sale” or purchased at a discounted price are final sale. no exchanges or refunds.

how to return an item:

1. email us: info@mercurymercury.com and we will issue a return authorization number. 

2. before sealing the return package, *please make sure the return authorization number is written clearly on the outside of the package*. if possible, also include a printed copy of the email in the package. following these steps will ensure that we are able to process your return and credit your account as quickly as possible. 

3. merchandise must be shipped securely packaged, pre-paid and must be received by annie costello brown within 7 days of receipt of return authorization. annie costello brown does not pay for shipping cost for returned packages. 

we recommend that all return packages be shipped via ups, fedex, or insured parcel post. please consider purchasing insurance for the return package as annie costello brown does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled.

mercury mercury will process the refund within 5 business days upon receiving the package.

 

i'm an artist. how do submit my work?

first of all hi! we love checking out new products and artists. just drop us a line at info@mercurymercury.com with a link to your website or some examples of your work and we'll check it out! 

 

how do I order wholesale?

mercury mercury does offer select wholesale items. please email us at info@mercurymercury.com with any wholesale inquiries. 

 

Any other questions?

Donec id elit non mi porta gravida at eget metus. Vestibulum id ligula porta felis euismod semper. Cras mattis consectetur purus sit amet fermentum. Maecenas sed diam eget risus varius blandit sit amet non magna.